1. Introduction

Roamix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website roamix.eu and use our eSIM services.

2. Information We Collect

Personal Information

Name and email address when you make a purchase
Payment information (processed securely by Stripe)
Contact information when you reach out to support

Automatically Collected Information

Device and browser information
IP address and location data
Usage data and browsing patterns

3. How We Use Your Information

Process and fulfill your eSIM orders
Send order confirmations and eSIM activation details
Provide customer support
Improve our services and website
Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your data with:

Payment processors (Stripe) to process transactions
eSIM providers to activate your service
Service providers who assist our operations
Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted and processed through Stripe's secure platform.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data
Restrict processing of your data
Data portability
Object to processing

To exercise these rights, contact us at privacy@roamix.eu

7. Cookies

We use essential cookies to ensure our website functions properly. We also use analytics cookies to understand how visitors interact with our site. You can manage your cookie preferences through our cookie consent banner.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@roamix.eu
Address: Roamix B.V., Amsterdam, Netherlands